1. Promptly respond to and process the newly submitted tickets by the L1 User Support

2. Scan the list of open tickets and ensure that old tickets pending are dealt by the assignee - tickle responsible persons to act on them.

3. Make use of the following tools to investigate the status of sites - while debugging issues

• Refer to the Africa ROC pages at http://roc.africa-grid.org
• Check, Submit, Update tickets on the L1-L2 ticketing support System xGUS at https://support.africa-grid.org
• NAGIOS Grid Monitoring pages at https://nagios.africa-grid.org/nagios/
• SmokePing http://dpm2-4.dir.garr.it/Smokeping/smokeping.cgi
• Latest Distributed Excel File reporting the status of the sites (WP3 & WP4 mailing lists and WIki on http://wiki.eumedgrid.eu/twiki/bin/view/InfrastructureStatus/WP4PeriodicInfraStatusReports )
• Hourly job submission and monitor results on http://ui2-4.dir.garr.it/EUMED
• Hourly job submission and monitor results for MPI jobs at http://ui2-4.dir.garr.it/EUMED-MPI
• Dynamically generated list of available Sites and CEs at http://ui2-4.dir.garr.it/eumed-sites.html
• WP4's comprehensive test suite for sites - available at http://wiki.eumedgrid.eu/twiki/bin/view/InfrastructureStatus/SiteTesting

4. According to your possibilities in terms of time, you might want to proactively test the sites and verify their proper operation w.r.t

- basic job submission

- Advanced job submission and MPI

- Data managament ( File transfer and registration)

- Information System and published resources

If problems are observed at the sites, tickets can also be posted by the TPMs/L1 shifting team

-- MarioReale - 2011-02-23