Duties for the Ticket Processing Managers

1. Promptly respond to and process the newly submitted tickets by the L1 User Support

2. Scan the list of open tickets and ensure that old tickets pending are dealt by the assignee - tickle responsible persons to act on them.

3. Make use of the following tools to investigate the status of sites - while debugging issues

4. According to your possibilities in terms of time, you might want to proactively test the sites and verify their proper operation w.r.t

- basic job submission

- Advanced job submission and MPI

- Data managament ( File transfer and registration)

- Information System and published resources

If problems are observed at the sites, tickets can also be posted by the TPMs/L1 shifting team

-- MarioReale - 2011-02-23

Topic revision: r9 - 2012-03-08 - 08:50:33 - MarioReale
 
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